I took this class over a year ago and still leverage skills and strategies I learned almost daily! Jammie has a great way of making the course very interactive and engaging, and explains things using real-world examples, which I appreciated very much. Any time I had questions, she was so great at making sure she tied her answers back directly to the customers I was working on at the time, which made the concepts so much easier to wrap my head around. It taught me a great deal about how to simplify the key points I was trying to make and tie them directly to customer pain points, creating win-win outcomes for both parties. I would highly recommend Delta training and MSS for anyone who regularly meets with customers!